The statutory right of withdrawal

If you are a consumer, you are entitled to withdraw from this Contract within fourteen (14) days (see “Instructions for withdrawal from the Contract”).

Please note that the right of withdrawal does not apply in the following cases:

• Perishable goods such as food, flowers, newspapers or magazines 
• Gift cards
• Hazardous materials, or flammable liquids or gases
• Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
• Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery
• Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements

Instructions for withdrawal from the Contract

You are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party you have appointed, who is not the carrier, takes possession of the final goods delivered. 

In order to exercise your statutory right of withdrawal, you must notify us (NorseMyst OÜ) of your decision to withdraw from this Contract in a clear declaration by sending us an email to support@norsemyst.com with the completed withdrawal form (we will provide the form upon request by mail) or using the contact form here with the following information:

• The ordered goods for which you wish to exercise your right of withdrawal
• Total price of goods
• Order date
• Delivery date
• Your address

The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequence of withdrawal

If you withdraw from this Contract, we must reimburse you for any payments we have received from you, including delivery costs (excluding the additional costs incurred if you have selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of your withdrawal from this Contract. We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; under no circumstances will you be charged a fee for this refund. We will withhold the reimbursement until we have received the returned goods.

You must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which you notify us of your withdrawal from this Contract. The deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline.

You will only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exclusion of statutory right of withdrawal

The statutory right of withdrawal does not apply in the following cases:

• Perishable goods such as food, flowers, newspapers or magazines 
• Gift cards
• Hazardous materials, or flammable liquids or gases
• Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
• Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery
• Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please use the contact form here.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using the contact form here.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please contact us before returning any article.

Use the contact form here.